Terms and Conditions


These Terms and Conditions govern your access to and use of our website and merchandise store. By using this website, purchasing from our store, or interacting with our services, you agree to the following terms.

This website is operated by Tuned Performance, hosted via Squarespace, and based in Australia.

These Terms apply to all users of the site, including browsers, customers, and contributors of content.
We reserve the right to update or modify these Terms at any time. Continued use of the site after changes are posted constitutes your acceptance of those changes.

Website and Hosting:

1.1.. Our website, https://www.tunedperformancecoaching.com/ , is built and hosted on Squarespace, a third-party content management and e-commerce platform. Your use of this site may also be governed by Squarespace’s own terms of use and privacy policy.

Payment & Transactions:

2.1. We accept secure payments through the following platforms:

  • Square (For online and EFTPOS at events)

  • Stripe (For secure online card processing)

  • Direct Debit (where applicable, typically through coaching or invoicing services)

2.2. All payments are processed using encrypted third-party gateways. Tuned Performance does not store your full payment details on our own servers.

2.3. You agree that:

  • You are authorized to use the selected payment method

  • You will ensure sufficient funds or credit availability

  • Payment must be made in full before orders are shipped

2.4. All prices are listed in AUD (Australian Dollars) and include GST where applicable.

Orders & Product Availability:

3.1. All orders are subject to acceptance and availability.

3.2. We reserve the right to:

  • Refuse or cancel orders for any reason

  • Limit the quantities of items purchased per customer

  • Cancel orders due to stock errors, pricing issues, or suspicious activity

3.3. Once your order is confirmed, you will receive an email notification. This does not guarantee availability until your order is packed and dispatched.

Product Descriptions & Images:

4.1. We do our best to ensure all product descriptions, images, and sizing guides are accurate. However, colours may vary slightly due to device settings or lighting conditions.

4.2. We are not liable for discrepancies arising from inaccurate interpretations of visual or sizing elements.

Shipping & Fulfilment:

5.1. Please refer to our Shipping Policy for full details.

5.2. Orders are processed within 2–5 business days

5.3. Tracking will be provided once dispatched

5.4. We are not responsible for delays, lost packages, or delivery issues once the parcel is with the courier
5.5. Customer is responsible for ensuring correct dispatch details are provided

Returns & Refunds:

6.1. For full details, refer to our Refund Policy.

6.2. We only accept returns or offer refunds if:

  • Your item arrives faulty or damaged in transit

  • You notify us within 7 days of delivery

  • The item is unused, unworn, and in original packaging

  • Error has occurred on our end during packing phase (i.e. wrong size received)

6.3.We do not offer refunds or exchanges for:

  • Change of mind

  • Incorrect sizing ordered

  • Items purchased during sales or promotions

6.4. You are responsible for return shipping and must provide tracking.
6.5. Returned items are the customer’s responsibility until received.

Intellectual Property:

7.1. All content on this website, including but not limited to:

  • Product designs

  • Logos

  • Images

  • Website layout

  • Written content

….is the intellectual property of Tuned Performance Coaching and may not be copied, reproduced, or reused without written consent.

Third-Party Services:

8.1. Tuned Performance uses secure, trusted third-party platforms to deliver services, including:

  • Squarespace (website hosting, CMS, and e-commerce)

  • Stripe & Square (payment processing)

  • Everfit (external platform for online coaching—covered by separate client agreement)

8.2. We are not responsible for any issues or data usage governed by these third-party platforms. Please refer to their privacy policies and user terms.

Liability & Disclaimer:

9.1. To the fullest extent permitted by law:

  • We do not guarantee that our website will be error-free or uninterrupted

  • We are not liable for any damages resulting from the use (or misuse) of our products

  • Our liability is limited to the value of the item purchased

9.2.You use our products and services at your own risk.

Governing Law:

10.1. These Terms are governed by and construed under the laws of New South Wales, Australia. Any disputes arising from these Terms will be handled by the courts of NSW.

Contact Us:

For any questions about these Terms or your purchase, contact us:

tunedperformancecoaching@gmail.com


Terms and Conditions updated: 19/06/2025