Shipping Policy

This Shipping Policy outlines how orders are processed, packed, and delivered by Tuned Performance Coaching. By placing an order through our store, you agree to the terms below.

Order Processing:

• Orders are processed within 2–5 business days (excluding weekends and public holidays).

• During peak times (such as sales, product launches, or holiday seasons), processing times may extend slightly.

• You will receive an order confirmation email after your purchase and a shipping confirmation email with tracking once dispatched.
  
  

Shipping Methods & Carriers:

We primarily ship using Australia Post and other trusted courier partners, depending on your location and the best available delivery method.

Shipping options may include:

• Standard Shipping (tracked)

• Express Shipping (tracked & faster delivery)

You will be able to select your preferred method at checkout (if available).

Shipping Times (Estimates):

Australia-Wide:

• Standard: 2–8 business days

• Express: 1–3 business days

New Zealand:

• Standard: 5–12 business days

• Express: 3–7 business days

Rest of World:

• Standard: 10–20+ business days (dependent on location)

These are estimates only and do not include processing time. Once your order leaves our hands, delivery is in control of the shipping provider.

Shipping Rates:

Shipping fees are calculated at checkout based on:

• Your delivery address

• Total order weight

• Chosen delivery method

We may offer free shipping promotions during limited-time events. Be sure to subscribe to our newsletter or follow us on Instagram to stay updated.

5. Tracking Your Order:

All orders are shipped with tracking. You will receive a tracking number via email once your parcel is dispatched. If you haven’t received your tracking info within 7 business days, please reach out to us at:

tunedperformancecoaching@gmail.com

Lost, Stolen, or Delayed Parcels:

Once your order is dispatched, it becomes the responsibility of the carrier. Tuned Performance is not liable for:

• Delays in transit

• Lost or stolen parcels

• Incorrect delivery due to customer errors

Please ensure your shipping address is correct at checkout. If a package is marked as delivered but not received, we recommend contacting your local postal service first.

In-Person Event Orders:

If you've made a purchase at a market stall or event:

• Some items may be shipped later depending on stock levels or pre-order arrangements

• You’ll receive a confirmation and tracking once dispatched

• Orders from events still follow the same policies regarding shipping and returns
  
  

8. Pre-Orders:

If you place a pre-order, please note:

• Estimated shipping windows will be listed on the product page

• Orders containing both pre-order and in-stock items will ship together once all items are available (unless otherwise stated)
  
  

International Duties & Taxes:

International customers are responsible for any import duties, customs fees, or taxes imposed by their country. Tuned Performance is not liable for these additional charges.

Contact Us:

If you have any questions or concerns about your order, please reach out to us:

tunedperformancecoaching@gmail.com

Shipping policy updated: 19/06/2025