At Tuned Performance, your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs).

What Information We Collect

When you interact with our website, make a purchase, or use our coaching services, we may collect the following types of information:

• Personal Information

• Full name

• Email address

• Phone number

• Shipping and billing addresses

• Payment information (processed securely via third-party gateways such as Stripe, PayPal, etc.)

• Date of birth (if provided during sign-up for coaching services)

• Emergency contact details (for coaching clients, if applicable)

• Device & Usage Data

• IP address

• Browser type

• Pages visited on our site

• Time spent on pages

• Referral source (e.g., Google, Instagram)

This data is collected via cookies, tracking pixels (such as Meta Pixel), and analytics tools (e.g., Google Analytics).

How We Use Your Information

We collect and use your information to:

• Fulfill and deliver online store orders

• Provide access to coaching platforms and client dashboards

• Communicate with you regarding orders, coaching updates, or service announcements

• Send marketing emails or newsletters (only with your consent)

• Improve the performance and user experience of our website

• Maintain client records securely for ongoing services

• Meet any legal and regulatory requirements

How We Collect Your Information

Your personal information may be collected through:

• Website forms (checkout, contact us, newsletter signup)

• Purchases made through our online store

• Sign-ups or onboarding for coaching services

• Email communication

• Website analytics tools

• Social media interactions (e.g., Instagram, Facebook)

We collect this information directly from you or indirectly through tools and platforms used on our website.

How We Store & Protect Your Information

We take your data security seriously. All personal information is:

• Stored securely using encrypted servers or trusted third-party platforms (e.g., Squarespace, Stripe, Everfit)

• Accessed only by authorised personnel

• Regularly reviewed and updated to ensure data protection best practices

• Implementing reasonable physical, technical, and administrative safeguards to protect your data from misuse, interference, loss, or unauthorised access.

Disclosure of Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties solely for the purposes of:

• Order processing and payment (e.g., PayPal, Stripe)

• Shipping and logistics

• Client platform access (e.g., Everfit for coaching programs)

• Marketing and analytics (e.g., Mailchimp, Google Analytics, Meta Pixel)

In some cases, third-party services may operate outside of Australia. When this occurs, we ensure your data is managed in accordance with Australian privacy standards.

Your Rights

Under Australian privacy law, you have the right to:

• Request access to the personal information we hold about you

• Correct or update your personal information

• Withdraw consent for marketing communications

• Request the deletion of your data (where legally applicable)

To make any of the above requests, please contact us at:

tunedperformancecoaching@gmail.com

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, understand how our site is used, and deliver tailored content and advertising.

You can control the use of cookies through your browser settings. Disabling cookies may impact some features and functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting your personal information.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

Contact Us

For questions about this Privacy Policy, your personal information, or to make a complaint, please contact us:

tunedperformancecoaching@gmail.com

Privacy Policy updated: 19/06/2025